FAQs | Frequently Asked Questions
Do I need an account to place an order?
Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.
However, it is easier to arrange return of goods if you have an account, keep track of your orders and speed up any future orders.
I’ve forgotten my password, how can I renew it?
If you have forgotten your password, just navigate to Login page, click on "Forgot your password?" link and follow the instructions.
When will I receive my order?
All domestic and EU orders placed before 13.30pm (GMT+2) Monday – Thursday we aim to ship the next working day, when payment is complete, and stock availability is confirmed.
Orders placed on Friday we aim to ship on the following Monday. Orders placed after 13.30pm will be shipped the following business day.
The estimated delivery time within Latvia is two (2) business days from the date of dispatch, If product has to be manufactured, delivery in Latvia will take 10-14 working days from the order confirmation.
Delivery to European Union countries can take until ten (10) business days, depends on exact country, and stock availability.
Outside European Union two to four (2-4) weeks under normal circumstances, depending on the season and availability of the item you order.
Some items could require special delivery arrangements, in this case, please contact our Customer Service.
How do I return my order?
If you are unhappy with your purchase, you can return the items to us within 14 days of delivery for a refund. Please see our Returns page for further details.
Do you deliver to my country?
At present, we deliver to Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United kingdom and Vatican City. If your country or territory is not listed, please contact our Customer Service to check if other options are available.
See Shipping & Delivery for more information and estimated delivery times.
How can I track my order?
We provide a full delivery service via International postal Express Mail Service (EMS), or logistic companies such as DPD, TNT, UPS, DHL upon request. If you need an update on the delivery progress of your order or wish to change the delivery date, your email dispatch confirmation (which follows your order confirmation) will include a link to the delivery company's website and the tracking number for your items.
What are your Customer Service line opening times?
Customer Service line is open from Monday to Friday 9am-6pm GMT+2 time (with the exception of public holidays).
How do I cancel or change my order?
Please contact our Customer Service. If the order has already left our warehouse you will need to follow our returns & refunds instructions.
When will the item I want to purchase be back in stock?
Due to the nature of our products and the handmade processes used to produce them, items may occasionally show as "out of stock" or disappear from the site. You can contact our Customer Service for further information on when these items will be next available.
Can I order custom made pieces?
We do often take custom made projects for customers specific to their needs. In this case, please fill in Custom Orders form, leave your contact details, brief information about item you’d like to be custom made, desired shape, color, size. We will investigate your inquiry as quickly as possible and then get back to you. These projects are priced on an individual basis and can include additional fees.
Feel free to take a look at our portfolio for inspiration.